Shipping policy

Returns & Refunds: We must inform you that we are a fresh food company and we do not allow returns or refunds on products.

Exchanges: Thank you for loving Shinto's Pet Food Store. We are a small business and hope you understand that once a product leaves the store we do not offer exchanges or returns. 

Shipping UPS : Please understand that once your order leaves our facility we are no longer responsible for damaged goods or if the product is not delivered.

Thank you for understanding! To keep fresh food and small businesses alive we have placed these policies so that we can continue to provide a service to you as well as other people during these crazy times we live in. We love you and appreciate your business.